TERMS OF SERVICE AND PRIVACY POLICY

 

Harley Street Smile Limited (“Harley Street Smile“) operates yourdentist.co.uk and may operate other websites.

Harley Street Smile is committed to protecting the privacy of visitors to our website, patients and those providing contact information. In addition, Harley Street Smile is opposed to unauthorized commercial e-mail delivery, otherwise known as spam.

If you have any questions or concerns regarding this Privacy and Spam Policy, or to report spam abuse, please send an e-mail to office@yourdentist.co.uk. It is Harley Street Smile’s policy to respect your privacy regarding any information we may collect while operating our websites.

HOW YOUR PERSONAL INFORMATION MAY BE USED

Harley Street Smile collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Harley Street Smile’s purpose in collecting non-personally identifying information is to better understand how Harley Street Smile’s visitors use its website. From time to time, Harley Street Smile may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Harley Street Smile also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on YourDentist.co.uk blogs/sites. Harley Street Smile only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Harley Street Smile may use your personal information in the following ways:

Harley Street Smile does not rent or sell your personally identifiable information with third-parties. We may, however, share your information with third-parties when we are authorized to share such information.
Harley Street Smile may use third-party service providers to service various aspects of the website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policy.
Tracking: Harley Street Smile uses various marketing tools that help us create a better user experience for people visiting our site. These tools allow us to look at aggregated data such as scrolling patterns, clicks, and allow us to run tests to determine which pages result in the best actions. However, your personally identifiable information is not used by any of these tools. We use the following third-party service providers for tracking: Google Analytics: General Information on Google and their Partner Sites Policy and Approach to privacy can be found here.

Remarketing: Harley Street Smile uses remarketing tracking cookies and conversion pixels from vendors such as Google and Facebook to present special offers to you for our products or services over the Google Content Network and via social networks. This means you may see an ad for one of our products or services as a result of visiting our website. In addition, Harley Street Smile uses custom audiences based on e-mails of subscribers and customers. This allows us to present special offers for our products and services to you via Facebook. However, your personally identifiable information is not used by any remarketing service other than to present you special offers from us. We use the following third-party service providers for remarketing:

Facebook: Opt-out of Facebook remarketing here
Google: Opt-out of Google remarketing here

Contact Information and Website Support: We offer multiple ways to contact Harley Street Smile including contact forms, e-mails, and contact phone number. If at any time, you attempt to contact us through a contact form, the information you provide will be stored as follows;

Data Storage Booking Requests
Harley Street Smile uses HubSpot to manage its booking requests from visitors to its website. If the user has any issue with this process they may contact Harley Street Smile on office@yourdentist.co.uk to request that their information be removed. You may view HubSpots privacy policy by clicking here.

Data Storage for Patient Bookings
Harley Street Smile uses GetTimely to manage its patient notification and further data storage once the user has finally booked with Harley Street Smile for a consultation. If the user has any issue with this process they may contact Harley Street Smile on office@yourdentist.co.uk to request that their information be removed. You may view GetTimely privacy policy by clicking here.

Forms and Promotions:
We form, provide feedback, or participate in a promotion (like a giveaway), either through our Sites or a third-party platform. If you participate, we will collect and store the data you provide us as part of your participation, such as your name and email address and any other requested feedback. If you submit this information via a third-party platform, the collection, use, and sharing of your data will also be subject to the privacy policies and other agreements of that third party.

How your booking requests are dealt with:
When a user contacts Harley Street Smile to request a booking their information will be processed and stored on our 3rd party systems as mentioned above. This information will then be used by employees to contact users to confirm a booking with Harley Street Smile as requested by the user. The user will receive confirmation on any booking made via email and SMS if they provide those details to the Harley Street Smile employee.

WEBSITE VISITORS

Harley Street Smile collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Harley Street Smile’s purpose in collecting non-personally identifying information is to better understand how Harley Street Smile’s visitors use its website. From time to time, Harley Street Smile may release non-personally-identifying information in the aggregate, e.g., by sharing results from a Harley Street Smile Facebook marketing campaign.
Harley Street Smile also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on YourDentist.co.uk blogs/sites.

Harley Street Smile only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Harley Street Smile’s websites choose to interact with Harley Street Smile in ways that require Harley Street Smile to gather personally-identifying information. The amount and type of information that Harley Street Smile gathers depends on the nature of the interaction. For example, we ask visitors who request a booking at YourDentist.co.uk to provide their name, email address, contact number, best time to contact them and their job title.

Those who engage in transactions with Harley Street Smile are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Harley Street Smile collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with Harley Street Smile. Harley Street Smile does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.


Aggregated Statistics

Harley Street Smile may collect statistics about the behaviour of visitors to its websites. Harley Street Smile may display this information publicly or provide it to others. However, Harley Street Smile does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Harley Street Smile discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on Harley Street Smile’s behalf or to provide services available at Harley Street Smile’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using Harley Street Smile’s websites, you consent to the transfer of such information to them.

Harley Street Smile will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Harley Street Smile discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Harley Street Smile believes in good faith that disclosure is reasonably necessary to protect the property or rights of Harley Street Smile, third parties or the public at large.

If you are a filled in a booking request form of a Harley Street Smile website and have supplied your email address, Harley Street Smile may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Harley Street Smile and our products or services. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Harley Street Smile takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Harley Street Smile uses cookies to help Harley Street Smile identify and track visitors, their usage of Harley Street Smile website, and their website access preferences. Harley Street Smile visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Harley Street Smile’s websites, with the drawback that certain features of Harley Street Smile’s websites may not function properly without the aid of cookies.

Business Transfers

If Harley Street Smile, or substantially all of its assets, were acquired, or in the unlikely event that Harley Street Smile goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Harley Street Smile may continue to use your personal information as set forth in this policy.

RIGHTS RELATED TO YOUR PERSONAL DATA

Opt-out: You may opt-out of future e-mail communications by following the unsubscribe links in our e-mails. You may also notify us at office@yourdentist.co.uk to be removed from our mailing list.
Access: You may access the personal information we have about you by submitting a request to office@yourdentist.co.uk
Amend: You may contact us at office@yourdentist.co.uk to amend or update your personal information.
Forget: In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to office@yourdentist.co.uk.

Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions, or when required by law.

CHILDREN’S INFORMATION

Harley Street Smile does not knowingly collect any personally identifiable information from children under the age of 16. If a parent or guardian believes that Harley Street Smile has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at office@yourdentist.co.uk and we will use our best efforts to promptly remove such information from our records.

SPAM POLICY

Harley Street Smile is strongly opposed to spam. We will only send e-mail to users that have explicitly requested to receive an e-mail from Harley Street Smile. Examples may include:

WEB LINKS

Occasionally, Harley Street Smile contains links to other sites. Please be aware that Harley Street Smile is not responsible for the privacy practices or the content of such other sites. We encourage our users to be aware when they leave our site to read the privacy and spam policies of each and every website that collects personally identifiable information. This Privacy and Spam Policy applies solely to information collected by Harley Street Smile.

HOW DO I CONTACT HARLEY STREET SMILE?

If there are any questions regarding this privacy policy you may contact us using the information
below.

YourDentist.co.uk
117 Harley Street
London
W1G 6AS United Kingdom
office@yourdentist.co.uk

Call us on 020 8123 9459